At Jaipuri Crown, we understand that customers may occasionally need to cancel an order.
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, contact us at https://app.jaipuricrown.com/support with your order number.
If the order has not been dispatched and cancellation is accepted, the order will be cancelled.
For eligible prepaid cancellations, the payment will be returned through the applicable monetary refund method.
Cash-on-delivery orders cancelled before dispatch do not require a payment refund unless an advance amount was collected.
Once an order has been dispatched, cancellation through our pre-dispatch cancellation facility is no longer available.
Customers may contact our support team for assistance. Any subsequent return or refund request will be reviewed under our Return & Refund Policy and applicable consumer-protection law.
For customized and made-to-measure products, customers are requested to contact us promptly if they need to make changes or request cancellation.
Cancellation requests received before dispatch will be reviewed according to the order's production status and applicable law.
Any proposed cancellation charges or restrictions will be disclosed before purchase and must comply with applicable law.
If we cannot fulfil an order because of stock unavailability, production problems or another operational issue, we will notify the customer.
Where Jaipuri Crown cancels a prepaid order, the payment will be refunded through an appropriate monetary payment method.
Approved monetary refunds will normally be initiated within 7 business days following approval, subject to applicable law and payment-provider requirements.
Email: https://app.jaipuricrown.com/support
Website: https://jaipuricrown.com
Nothing in this policy affects a customer's statutory consumer rights.