Return & Refund Policy — Jaipuri Crown

Operated by: My Creation
Website: https://jaipuricrown.com
Effective Date: 11-01-2026

At Jaipuri Crown, we are committed to delivering quality products and providing a transparent shopping experience. Please read our Return & Refund Policy before placing an order.

1. Seven-Day Return Policy

We offer a 7-day voluntary return facility for eligible products.

Customers must submit their return request within 7 calendar days after delivery.

To qualify for a voluntary return:

The product must be unused and unwashed.
Original tags, labels and packaging should be intact.
The product must not be damaged or altered by the customer.
The product must be eligible under the exclusions listed below.
The return must be approved following our standard verification process.

Items will be inspected after collection. Approval is based on the applicable policy conditions and the condition of the returned product.

2. Store Credit Only for Voluntary Returns

For eligible voluntary returns requested because of personal preference, a change of mind, or a size selected incorrectly by the customer, Jaipuri Crown provides refunds through store credit only.

Monetary refunds are not available for these discretionary returns.

Store credit conditions:

Valid for 12 months from the date of issue.
Redeemable toward eligible future purchases at jaipuricrown.com.
Issued based on the amount actually paid for the eligible returned merchandise, after applicable and disclosed adjustments.
Sent to the customer's registered contact details after return approval.
Not exchangeable for cash, except where a monetary refund is required by law.
Store credit expires 12 months after issuance unless applicable law requires otherwise.

3. Return Pickup Charges

A ₹99 reverse-pickup charge applies per approved voluntary return request.

Where applicable, this charge may be deducted from the store-credit value, and the deduction will be communicated before pickup approval.

The ₹99 charge does not apply when the return is required because of an error attributable to Jaipuri Crown or where charging it would be inconsistent with the customer's statutory rights.

4. Products Not Eligible for Voluntary Returns

The following products are excluded from our discretionary return facility:

Customized or made-to-measure products.
Complimentary or free-gift products.
Products purchased under promotional, bundle, free-product or special-offer schemes, where this exclusion was clearly disclosed before purchase.
Used, washed, customer-damaged or customer-altered products.
Products otherwise specifically identified as non-returnable before purchase.

These exclusions apply to voluntary returns only and do not remove any statutory remedies for defective, incorrect or misdescribed goods.

5. Damaged, Defective, Incorrect or Missing Products

If you receive a damaged, defective, incorrect, incomplete or materially misdescribed product, please contact our customer support team, preferably within 24 hours of delivery.

Share:

Your order number.
A short description of the issue.
Clear photographs of the product or packaging, where available.
Any additional relevant information.

Early notification helps us investigate courier-related and packing issues promptly.

The 24-hour notification period is a request for prompt reporting, not a restriction on statutory consumer rights. Complaints submitted later will also be assessed in accordance with applicable law.

Our team will review the complaint and may arrange reverse pickup or verification at no charge to the customer where appropriate.

Customers are entitled to remedies available under applicable Indian consumer-protection law, including a monetary refund where legally required.

Store credit will never be imposed in place of a legally required monetary refund.

6. Monetary Refunds

For cases where a monetary refund is legally required or otherwise approved, refunds will be processed using the applicable payment channel.

Prepaid orders: Normally refunded to the original payment method.
Cash-on-delivery orders: Monetary refunds may be transferred to a bank account or UPI account belonging to the customer, following reasonable verification.

Approved monetary refunds will normally be initiated within 7 business days after the required verification is completed.

Additional bank or payment-provider processing time may apply.

Refunds will be processed within a reasonable period and in accordance with applicable law.

7. Return Request Process

To request a return:

Visit https://app.jaipuricrown.com/exchange or contact customer support.
Provide your order number and registered contact details.
Select the eligible product and explain the reason for your request.
Our team will review the request.
If a return is approved, follow the pickup instructions.
After receipt and inspection, the applicable store credit or monetary refund will be processed.

Please do not independently send products to our office unless instructed by customer support.

8. Promotional and Bundle Orders

Free gifts and promotional products are not eligible for discretionary returns where the exclusion was communicated before purchase.

Orders purchased under offers such as Buy 2 Get 1 FREE or other special bundle promotions are also excluded from voluntary returns where stated before purchase.

These restrictions do not affect statutory rights relating to defective, incorrect or misdescribed products.

9. Consumer Rights

Nothing in this policy excludes or restricts rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.